SurnuaiapühaSupport
We're here to help
Questions about Surnuaiapüha, your payments, or something that won't upload? Reach us any of the ways below — we usually reply within one business day.
Email support
Write to support@balticmemorials.com. Include your account email and a short description of what happened.
Report a problem in the app
Signed in? Open the top-right menu and choose Report a problem. It automatically attaches diagnostic details so we can help faster.
Frequently asked questions
›How do I register a memorial?
Sign in, open My Memorials and choose Register a Memorial. Your first Profile is free for 30 days.
›How do I add photographs?
Open the Profile, go to Photographs and upload from your device. Photos are also saved to your account gallery so other Profiles can reuse them.
›How do I put the grave on the map?
In the Profile, open Grave details and drop the pin on the map, or type the cemetery, town and region.
›How much does it cost?
€10, paid once for all time, registers a Profile with 1,000 words and 2 photographs. Each further one-off €10 adds more room, up to €100. There are no ongoing costs or renewals.
›Can someone else pay for a Profile?
Yes. You can copy a gift-payment link from the Profile and send it to family or friends from your own email.
›I forgot my password.
On the sign-in page, choose Forgot password and follow the emailed reset link.
›How do I let a family member help?
Open the Profile and invite them by email. They can add stories and photographs; payments and visibility stay with you.
›How do I delete my account?
Open Account settings and choose to delete your account. Write to support if you would rather we did it for you.
Privacy, deletion & legal
Read how we handle your data, or request full account deletion.
Still stuck? Email support@balticmemorials.com and we'll take it from there.